Travel Cancellation Policy
Peace of Mind Cancellations
Book confidently with Free Cancellations within 72 hours of booking. Please contact us at firstname.lastname@example.org or 1-877-881-9438 within 72 hours of booking to ensure a full refund.
After 72 hours, cancellation fees will apply. Cancellations are subject to the full discretion of the Operator. Cancellation fees range from 20% to 100% of the trip price depending on the trip.
Why are there cancellation fees?
Our Operators work hard to build incredible experiences across the globe. Operators immediately begin incurring expenses for things like food, accommodations, permits, and more for your trip even if you do not go on the trip. Cancellation fees cover these costs.
What if the trip is canceled for inclement weather?
Unfortunately, we cannot control weather conditions during your trip. The Operator has full discretion to determine if weather conditions warrant the cancellation of a trip. If the Operator decides to cancel the trip due to weather, you may choose to reschedule your trip for another date with the Operator. If the trip cannot be rescheduled, please contact us so we may assist in finding a replacement trip. All cancellations for weather conditions will receive a credit toward a future trip. We do not refund trips that have been canceled due to weather. We encourage you to purchase travel insurance to protect your investment.
What if the Operator cancels the trip for reasons other than weather?
On rare occasions, Operators may need to cancel your trip. If this occurs, you will be provided with a full refund or the option to reschedule your trip once we receive confirmation from the Operator that the trip has been canceled.
What if I need to cancel for medical reasons?
You must provide a signed note from a physician explaining that you are unable to take part in this trip for medical reasons. Cancellations or rescheduling of a trip will be accepted on a case-by-case basis. We encourage you to purchase travel insurance to protect your investment. The above cancellation fees may still apply.